Privacy Policy

Last updated: 28 October 2026

Open Air Build ("we", "us", "our") is a composite decking business based in the Sutherland Shire, New South Wales, Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We may collect the following types of personal information:

  • Contact details, such as your name, email address, phone number and site address
  • Project details you provide when requesting a quote or booking a consultation, including photos, measurements and preferences
  • Records of your communications with us, including emails, calls, texts and form submissions
  • Quote, order, invoice and payment records
  • Technical information collected when you visit our website, such as IP address, browser type, device type, pages viewed and referring website

2. How we collect information

We collect information directly from you when you fill in a form on our website, contact us by phone, email or social media, request a quote, or engage us to carry out work. We also collect information automatically through cookies and similar technologies when you use our website.

3. How we use your information

We use your personal information to:

  • Respond to enquiries and prepare quotes
  • Supply products and services, including scheduling, delivery and installation
  • Process payments and manage invoicing
  • Provide customer support and follow up after a project
  • Send you information about our products and services, where you have agreed or where permitted by law
  • Improve our website and measure the effectiveness of our advertising
  • Meet our legal and regulatory obligations

4. Cookies, analytics and advertising

Our website uses cookies and similar technologies to make the site work, understand how visitors use it, and measure and improve our advertising. This may include tracking tools provided by third parties such as Meta (Facebook and Instagram) and analytics providers. These tools may collect information about your visit and your device. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended.

5. Third-party service providers

We use trusted third-party services to run our business, including website hosting (Squarespace), customer relationship management and communications tools, payment processors, and advertising platforms. These providers may store or process your information on servers located outside Australia, including in the United States. We take reasonable steps to ensure that they handle your information in a way that is consistent with the Australian Privacy Principles.

We do not sell your personal information. We may disclose it to suppliers, installers or contractors where necessary to deliver your project, or where required or authorised by law.

6. Direct marketing

We may contact you by email, SMS or phone with news, offers or updates about our products and services. You can opt out at any time by using the unsubscribe link in our messages or by contacting us using the details below.

7. Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as we need it for the purposes described in this policy or as required by law, and then securely delete or de-identify it.

8. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable time, and we may need to verify your identity first.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us with the details of your complaint. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "last updated" date shown at the top.

11. Contact us

Open Air Build
Sutherland Shire, NSW, Australia
Phone: 0423 564 979
Email: info@openairbuild.com
Website: openairbuild.com